LAST UPDATED: [DATE]
SHIPPING POLICY
Everything you need to know about how we process, package, and ship your Golden Goat Mycology order.
SHIPPING TERMS
ORDER PROCESSING
Orders are typically processed and shipped within 3–5 business days after the order is successfully placed and payment is confirmed. Business days do not include weekends or recognized holidays.
Periods of unusually high order volume may result in additional processing time.
SHIPPING & DELIVERY TIMES
The 3–5 business day timeframe refers to processing and shipment preparation, not guaranteed delivery time. Once an order has been transferred to the shipping carrier, actual delivery times may vary based on:
- Shipping destination
- Carrier delays and service disruptions
- Weather events
- Holidays
- Other circumstances outside our control
We do not promise or guarantee a specific delivery date unless a specific shipping service provides that guarantee.
SHIPPING CONFIRMATION & TRACKING
Customers will receive shipping confirmation and tracking information when available after their order has been prepared and shipped.
Please note that tracking information may take some time to update after the shipping label is created.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please immediately contact us if you notice an error in your shipping information.
Once an order has been shipped, Golden Goat Mycology may not be able to change or redirect the shipment.
LOST, DELAYED OR MISSING PACKAGES
If tracking shows a delay, missing package, or delivery problem, we encourage customers to first review their tracking information and contact the shipping carrier.
Golden Goat Mycology will make reasonable efforts to assist customers with shipping-related issues, but carrier delays and other circumstances outside the company's control may occur.
DAMAGED PACKAGES
Please contact Golden Goat Mycology as soon as possible if an order arrives damaged. Please keep the original packaging and provide:
- Order information
- Description of the problem
- Photos of the external package
- Photos of the damaged product
Each situation will be reviewed according to our applicable refund and replacement policy. We do not automatically promise a refund or replacement.
PRODUCT CONDITION & STORAGE
Because Golden Goat Mycology sells prepared mushroom cultivation supplies such as All-In-One Grow Bags, grain bags and substrate bags, please inspect your shipment promptly after delivery.
Customers should follow any provided storage and handling instructions to ensure optimal product viability.
SHIPPING RESTRICTIONS
Certain products or orders may be subject to shipping restrictions based on destination, applicable laws, carrier requirements, or company policies.
Golden Goat Mycology reserves the right to cancel or decline orders that cannot legally or reasonably be shipped to the requested destination.
QUESTIONS ABOUT YOUR ORDER?
If you have a question about shipping or an existing order, we're here to help.
Email: [CUSTOMER SUPPORT EMAIL]
Website: [WEBSITE URL]
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